Nor did she state why to me, the assistant manager, or Hilton Honors. After checking out, the manager promised me two things that she did not do. To recap, I received shabby treatment during and shortly after check-in. Curiously, he did not communicate that to me or Hilton Honors before today. Today he informed me that he found that he could not process the compensation because the system would not allow him. A week ago, an assistant manager at the property said he would process it. After multiple calls to Hilton Honors and the property, my compensation is being processed. She said she we would compensate me one night’s stay and email me that day. According to her, the previous manager had encouraged this unprofessional behavior. She added that mine was the second complaint about calling guests out of their name. She said she had worked at this property less than two weeks. After check-out, I spoke to her directly. Despite Hilton Honors protocol, the hotel manager did not contact me before my stay ended. And then I filed a case with Hilton Honors. I informed all three employees the front desk that my welcome to this property was distinctly inhospitable. A second employee inquired of me, “How is your stay, boss man?” His tone was mocking. I said, “Please don’t call me ‘boss man’.” After spending a few minutes in my room, I passed by the front desk on my way to the parking lot. I said, “Thank you.” He asked, “Is there anything else, boss man?” Again, with an aggressive and mocking tone. After fulfilling my request, he said, “There’s your complimentary upgrade, boss man.” His tone was aggressive and mocking. Hotels near Keller Graduate School - Michican Southfield, MIĭuring check-in, hotel employee started calling me out of name after I inquired about a complimentary room upgrade.Hotels near DeVry University Southfield, Michigan.Hotels near Michigan School of Professional Psychology.Hotels near Dorsey Schools - Farmington Hills.Hotels near The Art Institute of Michigan.Hotels near Beacon Hill Golf & Banquet Facility.Hotels near United Artists Commerce Township Stadium 14.Commerce Township Hotels with Tennis Courts.Commerce Township Hotels with Laundry Facilities. Commerce Township Hotels with Air Conditioning.
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